1. General Information

These Terms of Service govern the access to and use of the Brewcrestmug official website, as well as the purchase of products offered through our online store.

By placing an order or accessing our services, you agree to be bound by these Terms of Service. Please read them carefully before completing your purchase. Brewcrestmug operates this platform and manages direct customer fulfillment under the following official business details:

Brand Name: Brewcrestmug

Company: Brewcrestmug

Office Address: [XXX]

Warehouse & Fulfillment Address: [XXX]

Telephone: [XXX]

Email: coffee@brewcrestmug.com

2. Product Information & Intellectual Property

Brewcrestmug offers drinkware and coffee cup products directly to consumers through our official platform.

Accuracy: We make every reasonable effort to ensure that product descriptions, specifications, materials, sizing, images, and pricing displayed on our website are clear and accurate.

IP Compliance: All items sold under the Brewcrestmug brand are original proprietary products or unbranded generic goods free from any third-party intellectual property constraints or unauthorized commercial restrictions.

3. Orders and Processing

Order Confirmation: Upon placing an order, customers will automatically receive an order confirmation email containing the details of their purchase.

Internal Processing Time: All orders are managed directly from our fulfillment facility. Order packaging, quality verification, and dispatch are processed within 1–3 working days after payment confirmation.

Dispatch Notification: Once your package is handed over to our shipping partner, a dispatch confirmation email containing unique delivery tracking information will be sent to the customer’s provided email address.

4. Shipping, Delivery, and DDP Guarantee

Brewcrestmug serves customers across European regions in partnership with established international logistics carriers (including DHL, FedEx, and UPS Priority services).

Processing Time: 1–3 working days

Standard Delivery Time: 5–11 working days following dispatch

Delivered Duty Paid (DDP) Commitment: All order prices shown at checkout are all-inclusive. Products shipped to European destinations are dispatched under Delivered Duty Paid (DDP) terms. Customers will not be subject to any unexpected import taxes, customs duties, or handling charges upon delivery.

Tracking System: Real-time logistics tracking updates will be communicated directly to the customer’s email address as the parcel progresses through transit hubs.

5. Delivery Delays and Lost Packages

Investigation: If a package exceeds the estimated delivery window, Brewcrestmug will actively initiate an investigation with the designated logistics carrier on behalf of the customer.

Resolution: If a parcel is officially confirmed as lost or unreasonably delayed beyond standard carrier resolution windows, Brewcrestmug will provide a prompt and fair resolution, which includes sending a free replacement package or issuing a full refund.

6. Transfer of Risk

In strict compliance with European consumer protection standards, the risk of loss, damage, or destruction of purchased goods remains with Brewcrestmug until the physical package has been delivered to and received by the customer or a designated representative. Risk does not transfer upon handing over goods to the carrier.

7. Right of Withdrawal (14-Working-Day Cooling-Off Period)

European consumers have the statutory right to cancel or withdraw from their purchase within 14 working days of physically receiving the products, without providing a reason.

Exercising Withdrawal: To initiate a voluntary return under the Right of Withdrawal, customers must contact our customer support team in writing at coffee@brewcrestmug.com within 14 working days of receipt.

Return Conditions: Items must be returned unused, clean, in their original condition, and with all original packaging intact.

Return Shipping Liability: For voluntary returns under the Right of Withdrawal (buyer’s remorse or non-defective items), the customer is responsible for arranging and paying the direct costs of return shipping to our designated warehouse address.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, Brewcrestmug takes full responsibility for correcting the issue.

Reporting: Customers must report any defect or transit damage via email (coffee@brewcrestmug.com) within 14 working days of delivery.

Evidence: Please provide your order number, a brief explanation of the defect, and clear photographs showing the product’s condition and packaging.

Resolution: Upon review and approval, Brewcrestmug will arrange a free replacement or a full refund. For confirmed damaged or defective products, customers are not required to return the damaged item at their own expense.

9. Refunds Policy

Approval & Execution: Refunds are processed immediately upon approval of a return request or confirmation of a missing shipment.

Refund Method: All refunds are issued directly back to the original payment method used during checkout via Stripe payment gateway.

Timeline: Once executed on our system, refunds typically take 3–5 working days to reflect on your payment statement, depending on your card issuer or banking provider.

10. Customer Obligations

Customers are responsible for ensuring that all account, contact, billing, and shipping details provided during checkout are correct and complete. Brewcrestmug cannot be held responsible for delivery failures resulting from incorrect address inputs provided by the customer.

11. Website Acceptable Use

Customers agree to use this website lawfully and in accordance with these Terms of Service. Any unauthorized attempts to compromise site integrity, breach transaction processing systems, or manipulate platform operations are strictly prohibited.

12. Updates to Terms

Brewcrestmug reserves the right to revise or update these Terms of Service when necessary to reflect changes in operational workflows, shipping procedures, or regulatory guidelines. Revised terms become effective upon publication on this platform.

13. Contact Information

For questions regarding orders, product details, return requests, or these Terms of Service, please reach out to our dedicated support team:

Company: Brewcrestmug

Brand Name: Brewcrestmug

Office Address: [XXX]

Warehouse Address: [XXX]

Telephone: [XXX]

Email: coffee@brewcrestmug.com